[Irbaaz99]

Hi, I have a 66 plate 1.6 astra elite. Today I started the car and it is saying ‘transmission service’ and the gear box is feeling a bit funny. Car has done 70400 miles. When I press the clutch it goes in gear but it’s not as quick as it used to be 2 weeks ago. What can be the issue here?

 

[Valer]

As a start It needs a code read with a GM compatible scanner

 

[Boroboy]

As above, requires a diagnostic. I'd recommend a gearbox specialist, none vaux main dealer. Unless you have an extended warranty. As these boxes are suppose to be sealed for life. Although the oil could be flushed and changed.

 

[Irbaaz99]

As above, requires a diagnostic. I'd recommend a gearbox specialist, none vaux main dealer. Unless you have an extended warranty. As these boxes are suppose to be sealed for life. Although the oil could be flushed and changed.

Hi,

My car is still under vauxhall warranty. I have got it booked in for this Thursday and hope they are able to solve this. I also get the message 'reduce performance, reduce clutch use'.

 

[Boroboy]

Hi,

My car is still under vauxhall warranty. I have got it booked in for this Thursday and hope they are able to solve this. I also get the message 'reduce performance, reduce clutch use'.

OOPs! Presumed your car was an auto, which it's not. If it requires a clutch/dmf at that mileage, may not be covered under warranty See what vaux say after their diagnostic. I hope they don't say "we will have to strip the box down to investigate".
In the past I've had a couple of gearboxes replaced under vaux warranty, auto & manual. All within their 3 year warranty, under 60k at the point of my claim, clutches are not usually covered, unless it's under a year old. DMF's are a bit more of a grey area as far as vaux warranties go. I think it's usually 60k or 3 year on gearboxes. Vaux extended warranty is different.
What's your mileage again? 70K or 7k?
Good luck, keep us posted.

 

[Irbaaz99]

Oh no way,

OOPs! Presumed your car was an auto, which it's not. If it requires a clutch/dmf at that mileage, may not be covered under warranty See what vaux say after their diagnostic. I hope they don't say "we will have to strip the box down to investigate".
In the past I've had a couple of gearboxes replaced under vaux warranty, auto & manual. All within their 3 year warranty, under 60k at the point of my claim, clutches are not usually covered, unless it's under a year old. DMF's are a bit more of a grey area as far as vaux warranties go. I think it's usually 60k or 3 year on gearboxes. Vaux extended warranty is different.
What's your mileage again? 70K or 7k?
Good luck, keep us posted.

Hi, thanks for your detailed reply. The car I bought from the dealership less than a month ago. The car had done 70,400 miles , 110 miles of me driving it from there and back to my house. If the clutch is messed or the flywheel , they should replace it. The heated seats have also stopped working. This car is being a nuisance for me tbh just paid 7.4k for it. Hope the sort it out .

 

[Boroboy]

Oh no way,

Hi, thanks for your detailed reply. The car I bought from the dealership less than a month ago. The car had done 70,400 miles , 110 miles of me driving it from there and back to my house. If the clutch is messed or the flywheel , they should replace it. The heated seats have also stopped working. This car is being a nuisance for me tbh just paid 7.4k for it. Hope the sort it out .

You should be OK then, with it being less than a month from purchase, you have the most protection with regards to buying a used car. This should be resolved without cost to you. Is it the 1.6t petrol or 1.6d engine.
Make sure you mention the seats too.

 

[Valer]

They've had a few clutch issues and recalls with the K,
as you bought it from a dealer you would have expected any outstanding recalls to have been sorted, but .....................

 

[Irbaaz99]

You should be OK then, with it being less than a month from purchase, you have the most protection with regards to buying a used car. This should be resolved without cost to you. Is it the 1.6t petrol or 1.6d engine.
Make sure you mention the seats too.

It is the 1.6 Diesel engine.

 

[Boroboy]

Keep us posted, hopefully it'll just be an software update.

 

[Irbaaz99]

Keep us posted, hopefully it'll just be an software update.

As I didn’t have time to check the car thoroughly when I bought it as it was getting late night. The car has also been services once at 70k miles which is worrying for me. Maybe I’ll return the car and get a replacement one instead.

 

[Boroboy]

It's not as easy as you think to reject a car, unless it's within the garages policy. I.e happy to exchange a used car within a month. You are protected legally with regards to having it repaired within a month after purchase. So just see what they say, as long as the fault was reported to them within a month after purchase, you should be OK.

 

[Irbaaz99]

The car is still under Vauxhall 3 year warranty and they gave me an additional 1 year dealership warranty. The car is through finance also so I’m sure the finance company should be able to sort something out .

 

[Boroboy]

Vaux warranty is 3 years or 60k, unlim mileage for the first year from new. Then you'll have the extended warranty from years 3-4.
I've had many battles with vaux over warranty claims in the past.
You'll be OK with regards to a repair, due to it being under a month after purchase and you've bought it from a vaux dealer. Just see what they say first, then go from there.

 

[Irbaaz99]

Vaux warranty is 3 years or 60k, unlim mileage for the first year from new. Then you'll have the extended warranty from years 3-4.
I've had many battles with vaux over warranty claims in the past.
You'll be OK with regards to a repair, due to it being under a month after purchase and you've bought it from a vaux dealer. Just see what they say first, then go from there.

Hi, the dealership have said the clutch needs replacing and they are going to charge me 1k for this. This is unbelievable as I’ve only 500 miles on the car within a month. Regarding the heated seats, it needs a new uni so that’ll be covered but the clutch is not.

 

[Boroboy]

Hi, the dealership have said the clutch needs replacing and they are going to charge me 1k for this. This is unbelievable as I’ve only 500 miles on the car within a month. Regarding the heated seats, it needs a new uni so that’ll be covered but the clutch is not.

Think I'd challenge them on this, explain you bought the car in good faith, you've owned it for less than a month, not fit for purpose. You expect them to cover the total cost of repair or you will look to reject it. Put it in writing to the service manager, see where you go from there, providing it's within the first month after purchase you recorded the fault with them.
I'd also involve vaux customer services now, if you'd also purchased it from a vaux dealership? You should not be paying for a clutch, as you've only owned the car for less than a month now.
I think you have a strong case if it's less than a month, after purchase.
I've had a new clutch kit replaced myself by a dealership on a used car I'd bought from them, around 2 weeks after I purchased it for free by the dealership.
Some info here on your legal rights?

Your rights when buying a used car | Auto Express

What rights do you have as a consumer when you buy a second hand car? Our guide explains your legal protections

www-autoexpress-co-uk.cdn.ampproject.org

Best to put it in writing before the 30 days is up.

 

[bar72]

+1 Boroboy..

hope this also helps, nothing worse than car trouble, especially when you not had it long.

Got this from Which..

https://www.which.co.uk/consumer-rights/advice/the-second-hand-car-i-bought-has-a-problem-what-are-my-rights

If you have a car finance agreement (like a PCP or HP) or a lease (usually contract hire), then it can be a bit more complicated because technically your car belongs to the finance company
You will need to speak to your finance company to begin with. Tell them why you are rejecting the car, but bear in mind that the vehicle may need to go back to the dealer for assessment or repair.
Any good finance company should be able to help you through this process. It can be slightly drawn-out process because the dealer will have to refund the finance company rather than you directly. The finance company will then have to terminate your agreement and pay you back your deposit plus any payments you’ve already made, minus any deductions made for fair usage.

Time Limits

I’ve owned the car for less than 30 days The Consumer Rights Act gives you an initial 30 days to reject it, if it is faulty, and claim a full refund from the dealer that sold it to you. You can also ask for it to be repaired or replaced

After those first 30 days you have to give the dealer a chance to repair or replace the car.

I’ve owned the car for more than 30 days You're entitled to ask for a repair or replacement free of charge.

If the repair or replacement is unsuccessful, you're entitled to a refund. The car dealer can deduct ‘fair use’ from the refund after the first 30 days.

First six months If you take the vehicle back within six months of purchase, the dealer should accept there was a problem when the vehicle was sold and offer a partial refund or to repair or replace it.

If the warranty won't pay

https://www.which.co.uk/consumer-rights/advice/what-to-do-if-your-car-warranty-company-wont-pay-for-repairs

 

[Boroboy]

It's not as simple as it looks to reject a used car within 30 days after purchase, as it initially looks. I know this as I've also tried to reject one within past. The dealerships are savvy to it now, they expect you to prove the fault was there at the point of purchase.
So being realistic and without a long court case to prove your point. A free repair is more realistic to your satisfaction. So try and keep it as amicable as you can, send the letter recorded too, as you then have proof they've received it.
As always the sellers have rights too, we are looking at it from the consumers point of view.

 

[bar72]

After that POS 18 plate we bought, I'll never buy a "New" car ever again. Always 3 year old and from an indie garage, in future

 

[Boroboy]

After that POS 18 plate we bought, I'll never buy a "New" car ever again. Always 3 year old and from an indie garage, in future

I tend to go 2-3 years, as you can then buy one at half the original selling price, not pay 20% tax to the gov either. You can buy a bargain new one though sometimes if you buy a end of life run type. Then you have the full warranty. A lot of people lease now too.