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Premium Member
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Discussion Starter · #1 ·
Hi to all!

This forum have been in discussion with ourselves about an insurance scheme for registered users on here. We are glad to say that we have signed the deal so I'd just like to introduce myself & our company!

Chris Knott Insurance - http://www.chrisknott.co.uk - have been involved with car clubs for over 20 years so hopefully we'll understand your needs & requirements!

The scheme is for both standard and modified cars with cosmetic changes and bhp increases by no more than 50bhp.


It starts for ages 22 and over for Comprehensive cover and 19+ for TPFT cover, and you must have at least 1 year's NCB – no introductory discounts are allowed.

All drivers must have held a full UK licence for at least 1 year, and to insure a 'performance' car, there must be at least 1 years experience of driving that, or similar bhp, car. Unfortunately, the scheme is not competitive on all M - Manchester, L - Liverpool, OL - Oldham & SK1-12 - Stockport postcodes, and excludes Northern Ireland.

No more than 1 SP/PC/PL conviction offence per driver.

The minimum premiums are £250 for Comprehensive & £200 for TPFT cover, so please don’t ring if your quote is less than this!

We consistently have a very high renewal retention rate meaning that people renew with us because of our constantly competitive insurance premiums & experienced, reliable customer and claims service. That is why we can promote this insurance scheme knowing that we are in it for the long term.

I'll view the site regularly and try to answer any queries that you have also.

In the meantime, please feel free to call the New Business Team when you receive your renewal through. A dedicated team, with years of experience, is waiting for your call! (I personally don't do the quotes).


0800 917 2274 or 01424 200477 (if phoning by mobile) & please don't forget to quote the reference found in my signature below and the club name!
 

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Premium Member
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12,918 Posts
Just to let you know that Tim from Chris Knott Insurance is away on holiday (& then business) from 10/4/09 to 29/4/09 inclusive. This means he won't be able to respond to queries or pm's, and therefore asks that you please ring the office on 0800 917 2274 or 01580 752961 should you have any urgent questions.

They are open Monday to Friday 9am till 5pm & Saturday mornings 9am till noon. (The busiest times are Mondays, Fridays & Saturdays should you wish to avoid the rush!).

Many thanks
 

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Premium Member
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340 Posts
Discussion Starter · #3 ·
Ring us back!!!


One issue that has arisen is that a very small minority of people are saying we haven't called them back. Small minority or not, we want to speak to everyone who rings us.
I can assure you we call everyone back without fail!

The reasons we don't manage to speak to people is because either they have gone out, the wrong number has been taken down or, as has been said quite often recently, people don't answer numbers they don't know!

Our stats show that we only manage to contact 2 out of 10 people on average! It’s frustrating for us as well!


I would therefore ask that if for any reason you have had to leave your number that you PLEASE RING US BACK WITHIN 2 HOURS MAXIMUM IF YOU HAVEN'T HEARD ANYTHING, or otherwise, please leave alternative numbers. (Mondays & Fridays are our most busiest however!).

(I covered for a colleague recently and was given a list of 4 people to ring back for a quote. None responded so, of the 4, I left messages on 2 answer phones, whilst 1 phone just rang & rang & the other was engaged consistently for hours. I checked a week later and at least 3 had not rung us back - I didn't have enough details to check the fourth).
 

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Morris the Bullet Dodger
Insignia SRi VX-Line
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4,877 Posts
Do you think you will have the issue of roll cages sorted out in the near future? - possibly need to insure a car with one installed on or around 2012
 

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Premium Member
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340 Posts
Discussion Starter · #6 ·
Hi
Just to let you know that I'm out of the office next week (20-24 July) & 24-28 August so if I'm a little tardy in replying, you'll know why!

Please continue to post your experiences on here. We've had a great year so far, taken on more staff - twice now (!) - and streamlined our system to cope better so it's good that we can help you!

One club actually complained that we had so much positive feedback/testimonials on our email, that it took them ages to open it!!!

When ringing for an insurance quote, please don't forget to quote the club name and/or reference number found either in my signature or in the original post of this thread.



 

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Premium Member
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340 Posts
Discussion Starter · #7 ·
Our 3rd best month ever!

Remarkably, July was our 3rd best month EVER in terms of business!

Considering we have been going 26 years, that is great news especially in these days of the Credit Crunch.

The reason for this is due to the fact that users of this and other forums are insuring their cars with us, simple as that!

Therefore I'd like to thank all who have rung us & would encourage everyone to ring us anytime up to 14 days before their renewal date.
It's a freephone number so it won't cost you anything to call (though if calling by mobile, it may be better to call on 01580 752961).

You must have at least 1 year's NCB (unless you have NCB on a second car or a company car letter to state at least 1 year's claim free driving), and all drivers must have held a full UK licence for at least 1 year, and to insure a 'performance' car, there must be at least 1 years experience of driving that, or similar performance cars. Unfortunately, the scheme is not competitive on all M - Manchester, L - Liverpool, OL - Oldham & SK1-12 - Stockport postcodes and excludes Northern Ireland.

It's imperative you quote the Club name & reference number found either in my signature or my introductory post as the community of forum users is better statistically claims-wise than non-forum users – hence the reason why the premiums can be so much cheaper.

As previously mentioned, our average recorded saving for our new customers has been £60.02 in 2009 but of course many of them have seen bigger savings! (I read on one forum only this morning that we had saved one guy £200 off his BEST quote elsewhere!).

What have you got to lose?!
 

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Premium Member
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340 Posts
Discussion Starter · #8 ·

Please don't forget to ring us if you have received your car insurance renewal through.

People insuring with us in the first 6 months of this year made an average recorded saving of £60.02 off their BEST quote.

In July, we had our 3rd best month ever in 26 years of trading.

Earlier this month, we recorded our best ever weekly figures from the forums.

We have taken on more staff to cope with demand.

This scheme has been set up for you as a community so we can provide the discounts on your other cars as well!

Please ring 0800 917 2274 or 01580 752961 if ringing by mobile, and don't forget to mention the club name/reference number.
 

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Premium Member
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9,195 Posts
bad quotes for professional drivers?

waste of time me trying then (although i am told im far from professional. lol)
 

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Premium Member
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9,195 Posts
hgv/pcv drivers.

van and taxi drivers are hardly professional. lol
 

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Premium Member
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340 Posts
Discussion Starter · #14 ·
There is no doubting the success of our insurance scheme and we do thank all of you for ringing us.
However, we are often asked about online quoting.

The scheme is such that it is impossible to quote online but we have an idea!

We prefer people to ring us for a quote but if you're car insurance renewal is due within the next 21 days, please feel free to complete the questions below, then copy & paste, then email to [email protected], who will contact you with the quote.
The scheme starts for ages 22 and over for Comprehensive cover (though 25 for some cars), & 19 and over for TPF&T cover, and you must have at least 1 year's NCB (unless you have NCB on a second car or a company car letter to state at least 1 year's claim free driving).
All drivers must have held a full UK licence for at least 1 year, and to insure a 'performance' car, there must be at least 1 years experience of driving that, or similar performance cars. Unfortunately, the scheme is not competitive on all M - Manchester, L - Liverpool, OL - Oldham & SK1-12 - Stockport postcodes and excludes Northern Ireland.

1.WE WILL ONLY QUOTE IF YOUR CAR INSURANCE RENEWAL DATE IS WITHIN 21 DAYS OF THE DATE OF YOUR EMAIL,
2.PLEASE ANSWER EVERY QUESTION BELOW,
3.COPY & PASTE ALL THE TEXT FROM 'NAME OF CLUB' DOWN TO THE BOTTOM
4.EMAIL THIS TO [email protected]
5.WE WILL RING YOU BACK WITH THE QUOTE. (IF YOU HAVEN'T HEARD ANYTHING WITHIN 24 HOURS, PLEASE RING US AS WE INTEND TO LEAVE MESSAGES & SEND EMAILS SAYING WE HAVE TRIED TO CONTACT YOU).

Here you go - (if at all possible, can you reply in CAPITALS and different font/colour please?)

NAME OF CLUB : VXON
CLUB REFERENCE NUMBER: 925

Full name of policyholder (inc Mr/Mrs/Miss/Ms)

Home postcode

Mobile number

Daytime number

Vehicle registration number

Make & full model of car

CC

Year of manufacture

Value of car

Registered Keeper
Registered Owner

Where vehicle kept overnight

Number of seats

Date of purchase of car
(If less than 12 months ownership, please
give details of previous cars owned)

Immobiliser fitted

Modifications

RHD or LHD

Cover required (Comprehensive or TPFT)

Renewal date

Years NCB that is available to use on this policy
(NCB lapsed 2+ years ago and NCB earned as a named driver is not acceptable)

Protected bonus required if full NCB – yes or no


Who is driving
For ALL drivers –

Male or female

Date of birth

How long lived in UK

How long held a full UK licence

Occupation plus any part time jobs

Business nature of your job

Employed or self-employed

Marital status

Total miles per annum

Use of car – commuting or business use
If business use (if so, what specifically)

Homeowner

Any claims fault or non fault within 5 years
Please give circumstances including approx costs, which policy the claim was on and what happened

Any convictions within 5 years
Please give code (eg SP30), date of conviction, fine, ban

Disabilities notified to DVLA

How many cars in family

Postcode where car kept overnight

Renewal quote
Total renewal excess (inc voluntary & compulsory)
Which insurer

Best quote
Total excess (inc voluntary & compulsory)
Which insurer

(Proof will be needed of quotes as we are audited by the insurers. This can
be in the form of renewal notices, internet log in details and reference numbers).
 

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Premium Member
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340 Posts
Discussion Starter · #15 ·
Please don't forget to ring us if your car insurance renewal is due in November. (You can also email us (see separate thread) if you can't ring Mon-Fri 9am-5pm or Sat morning 9am-noon).

From September onwards, we were given increased targets of attaining an extra 25% worth of business on already six figure sums (overall written premium) for new customers.

In both September & October, we have achieved this!
(The target set for renewal retention was also accomplished!).

This shows that, because of both our prices & customer service at new quoting stage & at renewal, surely it's worth a (free) call to get a quote?

0800 917 2274 or if phoning by mobile, 01580 752961, though not free. (Please make sure you fulfil the criteria so we can quote!).
 

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Premium Member
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340 Posts
Discussion Starter · #16 ·
We have just announced plans to move to much larger premises from 1st March 2010. Existing customers will be notified in due course but this is all due to the success of our insurance scheme as we look to expand.

This year we took on 50% more staff in our New Business team just to cope with demand and as more people hear about the scheme and contact us, we will look to continue to increase our numbers so as to maintain the positive feedback we receive.

We have already hit November's target with a week still to go so again thank you to those who have rung us for a quote.

I'd ask that anyone coming up for renewal (including family) within the next 21 days to please give us a ring on 0800 917 2274 or 01580 752961 by mobile (as cheaper).

Please mention the club name/reference number and don't forget our car breakdown policy at £54.50 for full UK cover. I announced this on the site a few weeks ago and it has generated quite a lot of interest already.
 

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Premium Member
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Discussion Starter · #17 ·
Explanation of phone system changes
to improve call handling.
Just to let you know that we’ll shortly be improving our phone system so that you’ll find out sooner if all our operators are busy. This rarely happens now as we've added more staff but this is for the odd occasions when it may do.
At the moment, if the whole quoting team is engaged, customers get through to a receptionist who takes down a phone number and we call the customer back. The downside is that, when we ring back, it’s either not convenient for them to talk or we get voicemail.
So to improve things and increase your chances of getting through to us first time, we’ll no longer take down numbers for call-backs. Rather than keeping you holding, we’ll tell you earlier that we’re busy and ask you to call back when it’s most convenient to you.
That’ll save your time and your phone bill (unless you’re already saving by using our 0800 number) and we’ll be able to handle more calls first time round because we won’t have quote staff tied up ringing other customers back.
We’ll monitor how well it works over the coming weeks and make any changes as necessary.
 

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Registered
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65 Posts
got a quote through you guys today, great service and my best quote so far, so purchased and sorted for another year

ps, do you do van insurance as i may purchasing a van in the new year
 

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Premium Member
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340 Posts
Discussion Starter · #19 ·
Just as a matter of interest, when I look at the number of people who have called us from this forum and compare that to the number of forum users, it is quite a low percentage.

I realise that some people don't meet the criteria but we have broken records quite often this year in terms of income showing that this scheme is successful when people do ring us. In fact, we're on target for it being one of the best years we've ever had in 26 years of trading.

My question is why aren't more people calling us on here? Just curious!
 

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CavWeb Hooker
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8,609 Posts
Just as a matter of interest, when I look on other forums, I see EXACTLY the same post as the one above.

Forum users and club members are two very different things.

Nice little marketing ploy though - making US appear to be in the wrong and YOU to feel some kind of incredulity that we haven't asked for a price.
 
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