[531wullie]

Hi All...As a new member and new Crossland owner, (aged 82+), I am attempting to update the software in the vehicle, both from 'My Vauxhall' web page...and from Vauxhall direct/phone call/email...

I understand that there is a current software update available and have downloaded/unzipped and transferred to my usb stick. When inserting the usb into the car, the usb is not recognised.....Vauxhall emails enquiry cannot help me about this....

I also asked them that the sat-nav on the Crossland was using TomTom facilities and if so, would the sat-nav be auto-updated as it occurs on my personal TomTom dashboard mount GO 5200. My 5200 automatically advises of current updates. Vauxhall could NOT verify if this would occur on my Crossland.

Anyone available for HELP !!

 

[Janet]

Huge respect to you sir,.......82????!!!

I'm 47 and I have no idea about the technical stuff of which you speak

 

[Fred Bassett]

Pretty poor that Vauxhall cannot answer your questions , probably one of the many reasons why they languish at the bottom end of the JD Power Survey. Maybe our experts can come up with something although it must be remembered how new these crosslands are.

 

[BORNXenon]

It could be something as simple as the Crossland not recognising the format of the USB stick, try formatting the USB as FAT, or FAT16, then copy the files back to it and try again.

Reasoning, based on assumption:
I am assuming that you use Windows and therefore that the USB stick is probably formatted in NTFS as that is the file system Windows has used by default since Vista.
I am also assuming that the Crosslands operating system is Linux based which by default will not recognise NTFS.

 

[Valer]

There's some quite a long threads about My Vauxhall software updates and problems on the Grandland forum,might be worth a look ?

Map &firmware updates

Map &firmware updates Faults and Technical chat for the Vauxhall Grandland - Vauxhall Grandland Forums

www.grandlandforums.co.uk

firmware/satnav updates

firmware/satnav updates Faults and Technical chat for the Vauxhall Grandland - Vauxhall Grandland Forums

www.grandlandforums.co.uk

 

[531wullie]

It could be something as simple as the Crossland not recognising the format of the USB stick, try formatting the USB as FAT, or FAT16, then copy the files back to it and try again.

Reasoning, based on assumption:
I am assuming that you use Windows and therefore that the USB stick is probably formatted in NTFS as that is the file system Windows has used by default since Vista.
I am also assuming that the Crosslands operating system is Linux based which by default will not recognise NTFS.

The usb stick was formatted to Fat 16 but was not accepted.

 

[BORNXenon]

The usb stick was formatted to Fat 16 but was not accepted.

Oh well, worth a punt!
Do you have a different USB stick you can try?

 

[531wullie]

Oh well, worth a punt!
Do you have a different USB stick you can try?

Purchased a new "SanDisk 32GB 64GB 128GB 256GB USB 3.0 Ultra Flash Drive Memory Stick" and transferred zipped update to this...tried it in the car..no luck !

 

[Valer]

Did you check out the software update threads on the Grandland forum ?

 

[531wullie]

Did you check out the software update threads on the Grandland forum ?

Not had time yet...but will have a look asap.

 

[Koicarpkeeper]

The usb stick was formatted to Fat 16 but was not accepted.

Try FAT32.

 

[gordoncodonnell]

Hi Wullie ' I am having the same problems as you . I understand your frustration and wonder if you have found an answer that works . As it happens , I am also an octogenarian .

 

[bar72]

have you downloaded the Vauxhall Update app in the link that Valer suggested? 16GB minimum space on usb drive?

https://my.vauxhall.co.uk/downloads/map/installer/vauxhall/windows/vauxhall_update.exe

 

[gordoncodonnell]

have you downloaded the Vauxhall Update app in the link that Valer suggested? 16GB minimum space on usb drive?

https://my.vauxhall.co.uk/downloads/map/installer/vauxhall/windows/vauxhall_update.exe

 

[gordoncodonnell]

Have tried that . Now got two 32GB usb's formatted to FAT 16 with this download on one and a download from another source , When I put them in the USB slot in the car I can find no way to get the system to recognise them or commence download . There seems to be very little detailed instruction on the process of downloading to the system in the car .
Insert into the USB and follow the on-screen instruction , is about all there is . When nothing appears on the screen , or the message " not recognised comes up , what do you do then ?

 

[bar72]

can you confirm you're using the usb port in the centre console? Have you tried leaving the usb drive in place even though there is an error message? from what I've read the usb port is slow at reading the pen drives. Don't use winzip to extract the .tar file. Use winrar or 7-zip, 7-zip is free to use. winzip is known not to play nice with tarchives. If you really have to use winzip then configure it to leave your files unchanged by clicking on Options > Configuration > Miscellaneous then uncheck "TAR file smart CR/LF conversion" or “Conversion LF to CR/LF at TAR Archive”, dependant on the version of winzip you're using.

 

[gordoncodonnell]

can you confirm you're using the usb port in the centre console? Have you tried leaving the usb drive in place even though there is an error message? from what I've read the usb port is slow at reading the pen drives. Don't use winzip to extract the .tar file. Use winrar or 7-zip, 7-zip is free to use. winzip is known not to play nice with tarchives. If you really have to use winzip then configure it to leave your files unchanged by clicking on Options > Configuration > Miscellaneous then uncheck "TAR file smart CR/LF conversion" or “Conversion LF to CR/LF at TAR Archive”, dependant on the version of winzip you're using.

 

[gordoncodonnell]

Yes ,I was using the USB port in the centre console . I tried downloading onto my laptop from a different link , I think it was the one Valer suggested . I also binned Winzip and used 7-zip to unzip the file . The download this time was different and seems to have been transferred onto the USB stick successfully . .
I will now try to load it onto the SatNav. and let you know how I get on . Thanks for your help .

 

[bar72]

no worries at all